Quality Management System (2015)
Topic outline
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Forum
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Expected Outcomes
Understand the complexities of defining quality
Explain the philosophies of quality management and continuous improvement
Recognize that processes perform value-added activities and variation is present in any natural process
To gain insight into the evolution of Total Quality Management (TQM) concepts
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Expected Outcomes
Understanding of how quality costs can be used in decision making
Identify the interrelationships between and among the different types of quality costs
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Expected Outcomes
Explain the utilization of employee involvement to achieve process improvement
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Expected Outcomes
Able to identify internal and external customer Understand customer satisfaction concept Using customer satisfaction as the measure of quality
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Expected Outcomes
Identify the principles of customer-supplier relations for service providers as well as for manufacturers.
Able to explain on how to develop supplier selection plan.
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Expected Outcomes
Able to identify several different approaches towards continuous process improvement
Understand method applied to continuous improvement in quality aspect
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Expected Outcomes
Able to get understanding of 7 QC Tools
Able to apply 7 QC Tools in solving quality problems
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Expected Outcomes
Identify application of tools that been used in process improvement, cost reduction, policy deployment and new-product development
Learn how to construct quality tools that don’t use hard data but rely on subjective information
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Expected Outcomes
Understand the concepts of benchmarking
Determine benchmarking process and its critical success factor
Explain basics of performing a benchmark assessment
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Expected Outcomes
Understand the basics associated with creating a quality function deployment matrix
Learn QFD application and advantages of using it
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